If you have made a deposit via Litecoin, and the funds have not been credited to your Omicrex account, please use the Notice about payment.
Fill in the form, and then click Notice.
Please make sure that you have entered a valid transaction number in the 'Transaction ID' field, rather than your Litecoin address. To do so, open your Litecoin wallet application and check the payment sent to Omicrex Litecoin address in the 'Transactions' list.
The current payment status can be easily checked. Click your account number (on the left of My Omicrex) and pay attention to the History of Account operations. The statuses are as follows:
- Pending – your request is still in progress; the money has not been added to your Omicrex account.
- Succeed – your request is successfully completed; the money has been added to your Omicrex account.
- Rejected – your deposit was rejected by our financial department. Click Details to find out the reason for rejection. Or contact Omicrex customer service (firstname.lastname@example.org) for more information.
Deposit transactions with the Pending status can be canceled. To cancel the request, click Cancel in the History tab of Account Operations page.
The payment status will be changed to Rejected.